Skip to Content

How can I maintain a respectful environment with my tutor?

We train our tutors to treat all students with respect regardless of what the student brings to the tutoring session. Please show your tutor respect also.

  • Trust their knowledge. Although they might not know every aspect of the class, and they might make mistakes sometimes, your tutor has earned a high grade in the tutoring subject and they have helpful information to share.
  • Be patient with the tutor’s methods. The tutor might use tutoring methods that you find unexpected or unfamiliar. Please be patient and willing to try these methods. If, after trying the method, you still don’t understand, you can ask your tutor to try explaining things in a different way. If a tutor is not a good fit for you, you can schedule your next appointment with a different tutor.
  • Please avoid offensive language and/or images visible during your tutoring session.

What could cause my tutoring session to be cancelled?

Although most tutoring sessions occur without any problems, sometimes tutoring sessions are cancelled. We always try to contact you directly if your session has been cancelled. If your session has been cancelled, but we don’t contact you, please contact us to let us know. Here are some reasons why a session might be cancelled:

  • The tutor missed work due to an emergency situation.
  • Technical issues prevented the ConferZoom session from working properly.
  • The student had missed many previous sessions, and did not contact us, so we gave the session to another student.
  • The student was more than 10 minutes late to the session.
  • The student treated a tutor poorly and the tutor did not feel comfortable continuing to tutor the student.

How many tutoring sessions can I schedule?

You can hold two booked sessions at a time. Once one session is over, you can book a new one for the same day or another day.

How do I keep track of my tutoring sessions?

Appointment confirmation emails and zoom links for your tutoring sessions will be sent to the email that you used to make your appointment. You must check that email and open the link in order to access your sessions. If you can’t find that email, please check your junk/spam folder. If you need additional help, contact

Can I extend my tutoring session if I need more time with my tutor?

In some cases it is possible to extend a session while you are in the session. If you want to extend the session, ask your tutor.

How much tutoring can I have each day?

You may attend up to 1.5 hours of tutoring each day that online tutoring is available.

May I invite a classmate to join my tutoring session?

Yes, you can share your zoom link with your classmate and you can each join from your own computer or device.

How do I prepare for my tutoring session?

  • Try to find a distraction-free location for your online tutoring session.
  • Before your tutoring session, make a plan for what you would like to go over with your tutor. This will help you make the most of your time.

When should I log into my tutoring session?

Log into your tutoring session early. If you are more than 5 minutes late, your tutor will assume that you do not plan to attend and will close the session.

What if my schedule changes and I can’t attend my tutoring session?

If you are unable to attend a session, please cancel it online. Our tutors’ time is valuable and other students might want the appointment.

What device or technology will I need for my tutoring session?

You will have to use Zoom on your phone, tablet, laptop, or other device in order to participate in an online tutoring session. If you aren’t able to use video that’s okay, but you will have to be able to receive the tutor’s video and/or audio.

What will happen in my tutoring session?

Be prepared to do work in the tutoring session. Your tutor will give you examples, guidance, hints, etc., but they will not do your work for you (if they did, you wouldn’t learn!)

What if my tutor doesn’t understand my assignment?

Some tutors are professors, but most tutors are students who earned top grades and a professor recommended them to be a tutor. There might be some topics that a tutor can’t help you with. If they don’t understand your assignment, they will refer you to someone else who might be able to help.

How can I contact my tutor after my tutoring session?

The best way is to simply set up another tutoring session with them! If your tutor is a professor or a college employee, they might provide you with their professional contact information. Most of our tutors are other students; if your tutor is a student, please respect their privacy and do not try to get their personal information such as email or phone number.

Can I use the tutoring session to discuss non-academic topics?

Tutors care about you, but their specialty is academics. Please refrain from off-topic sensitive discussions about personal beliefs. If you need other help, you can contact Student Support Services. If you are in an emergency situation and you need help, call 9-1-1 or contact campus police.

Can I become a tutor?

We hire new tutors each semester. Please visit Become a Tutor for more information about applying.